The following general contract conditions are valid exclusively with regard to consumers as defined by the regulations on distance selling, therefore excluding legal persons.
Orders placed by physical persons who operation as part of their profession or companies must be authenticated as such during the order issue phase. If they do not, the orders shall be regarded as having been placed by consumers.
Orders placed by customers are subject to express acceptance by:
25040 Timoline di C.F. (Brescia)
The general Conditions of Sale described below regulate the contractual relations between users of the website retificioribola.com (hereinafter “User” or “You”) and Retificio Ribola Giovanni snc. These Conditions of Sale are the only ones applicable and replace all other conditions, with the exception of prior written agreement. Retificio Ribola Giovanni snc may sometimes need to amend certain provisions of its general conditions, therefore they should be reread on every visit to the website retificioribola.com (hereinafter the "Website"). These changes become valid once placed online and cannot be applied to contracts concluded previously. Every purchase on the Website is regulated by the terms and conditions applicable at the date of the order. We shall assume that, once the order has been confirmed, you accept our general conditions, after reading them, without reservations. By accessing the website, the Terms and Conditions of Use therein are accepted. We remind you that a contract does not exist between the purchaser and Retificio Ribola until the product has been shipped.
2. Information about the product
RIBOLA RETIFICIO S.R.L. publishes information on the main features of our products, in particular the technical descriptions and photographs that illustrate the products, within technical limits and in compliance with the highest market standards. The photographs representing the products are not contractual.
The sale prices indicated on the Websites are in euros and do not include all taxes (VAT) and shipping costs. Any shipping costs are indicated to the user regarding the range of products chosen and are billed at the end of the order, in addition to the price of the selected products.
We reserve the right to change the prices at any time but we are committed to applying the current rates displayed on the Website at the time of the order.
We inform you that, in the event an incorrect price is displayed that is clearly absurd (low price) for any reason (manual or computer bug error, technical error...), the order shall be cancelled, even if initially confirmed.
4. Secure payment
RIBOLA RETIFICIO S.R.L. offers various payment methods:
a) Cash-on-delivery payment
b) Payment by bank transfer in advance
c) Ri.Ba. (subject to authorisation of the administrative department)
d) Payment by PayPal
e) Payment by Credit Card through Stripe
5. Right of withdrawal
RIBOLA RETIFICIO S.R.L. allows 7 days within which a product with which the customer is not satisfied can be returned. This period starts from the date of your package. In the event a product is returned between the first and seventh day, this right of withdrawal shall not incur any penalty, except for the return shipping costs. Within this period, it is possible return the product at the customer’s own expense, together with the invoice. Please return the merchandise by recorded delivery and stipulate an insurance policy to cover the market value of the products placed with the carrier. This is particularly necessary in the case of theft or loss of the merchandise by the courier. In all cases, return is the responsibility of the consumer, unless, of course, the wrong product was sent.
This right of return shall be valid for complete products in their original condition (packaging, accessories, manuals…). Articles that are returned incomplete, damaged or contaminated by the Customer are not included.
In the case of reimbursement – if the product is returned within seven days after the date of delivery to the user - RIBOLA RETIFICIO S.R.L. shall reimburse you in cash, by bank transfer, if paid by cheque or bank transfer, in other cases Retificio Ribola Giovanni snc shall reimburse you by and no later than 30 days from the date in which you exercised the right of withdrawal. Every order will incur a return-to-sender tax of 18% (unless an incorrect product was received). No orders and products made to order can be returned or exchanged. Retificio Ribola Giovanni snc is not responsible for delays in delivering the merchandise that are the responsibility of the carrier. Retificio Ribola Giovanni snc provides the initial delivery to the customer. If the delivery cannot be made due to the fault of the customer (wrong address, rejection of the product...), a fee shall be charged for any subsequent delivery.
All packages must be returned by Post (or other carrier).
Please note that the return shipping costs are the responsibility of the customer, except in the case of non-compliant products.
7. Intellectual property
All the contents of the website ribolanetting.com (illustrations, text, names, brands, videos) are the property of RIBOLA RETIFICIO S.R.L.. Any partial or total reproduction of the contents by any means and on any medium is subject to the granting of the prior consent of Retificio Ribola.
All the information, files and software applications contained on the website by our service is protected by Italian and international laws on intellectual property rights and copyright.
RIBOLA RETIFICIO S.R.L. shall not give permission to copy, display or distribute any content that does not bear intellectual property rights. Any other use of the content in breach of rights held by third parties shall be regarded as an act of counterfeiting, severely punished by the Intellectual Property Code.
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